Swampfox is in the process of building several applications for the Voice Portal market. Though these products will be largely feature complete, each will be extensively customizable to meet your particular business needs. As these products near completion, the availability of each will be announced here on the web site.
These applications will usually fall into two categories -- general purpose and vertical focused.
There is a class of application that seems common to many of the customers we have worked with over the years. Customers have typically had to settle for less than optimal solutions. Sometimes this meant building something quickly themselves that may have worked, but did not have the needed quality, scale, and/or features. Other times, this meant buying something that somewhat worked, but was priced for a different market, or needed a great deal of surrounding infrastructure just to get it to function as intended.
Swampfox will leverage their knowledge of the platform to leverage Voice Portal's built-in capabilities to build a much more tailored solution. One that not only is easier for your IT staff to manage, but also easier for your purchasing department to fit in the budget.
Swampfox is also targeting pre-packaged applications for select vertical industries. Stay tuned for more announcements as we get closer to releasing these to the market.
Voice Portal is an exceptional platform with capabilities that other IVR platforms do not possess. If there is an application that you can conceive involving inbound, outbound, SMS, call classification, e-mail notification, call recording, conferencing, we can build it. Additionally, your company has an idea that it feels would be well suited to run on Avaya's Voice Portal and would like to partner with Swampfox in bringing this product to market, we welcome the opportunity to talk to you.
At its core, it is a CCXML platform, not just a VoiceXML platform. The difference is fundamental. VoiceXML was created for a very particular type of call flow. In this call flow, all sessions start as a result of an inbound call, and only the original caller can ever interact with the system (no way to do functional 'find me follow me' interactions), there is no way to support asynchronous events (interrupt a wait treatment to send the caller to an available agent) or do any kind of complex call or media control (take back and transfer, conferencing calling, call recording, answerless call routing, call progress/answering machine detection, etc.). If the platform supports the features, CCXML, together with VoiceXML, provide an elegant way to expose them to the application writer. Other platforms have had to resort to extending VoiceXML into a proprietary collection of platform-specific extensions.
Due to its flexibility, Voice Portal can be used to provide services that in the past had to be realized using custom dedicated solutions, if they could be realized at all. Swampfox is happy to help you with any and all of your application/deployment needs; however, here are a few projects that are of particular interest.